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Success Story: A U.K.-based Reference Publisher

Webcom BookOnDemand in Action

For a large U.K. publisher with over 2,000 titles in print, improving inventory management in North Americawould result in massive savings in overseas distribution and warehousing costs. This customer was willing to explore moving their short-run orders to our BookOnDemand solution.


Traditionally for this customer, all books were printed in London, U.K., then shipped to their warehouse in California, from where they were ultimately delivered to end users across Canada. While this situation may have been ideal when books were being printed and distributed in runs of 100,000+ copies, the value in shipping overseas was quickly diminishing as order sizes shrank. Their objectives were  to eliminate the complexity of bringing books to the Canadian market, as well as improve time to market and reduce operating costs.

Customer’s Original Inventory Management Model:


By using Webcom BookOnDemand for short-run orders, the publisher was able to reduce their operating costs by 35%. They also took advantage of Webcom’s strategic location in Toronto as a publishing distribution hub in North America to further expand their reach into the North American market.

Customer’s NEW Inventory Management Model:

“By printing locally at Webcom, the publisher reduced their operating costs by 35% and shortened time to market by 4 days.”

Strategic Account Executive, Webcom
Debbie Kesar-Wilson


  Eliminated freight cost into the warehouse 

  Reduced turnaround time on most orders to 7 days

  Consolidated customer orders to improve order management and logistics

  Achieved zero lost sales in Canada for a one-year period

Put our experience to work

  • Capabilities to support a whole title’s lifecycle

    Whether you need a few copies or a few thousands, we can deliver a balanced mix of digital inkjet and offset print.

  • Product customization

    We support niche markets with responsive turnaround and quick access to local distribution.

  • Diverse paper options

    Print on a wide range of paper types with custom finishes (from 20lb to 80lb).

  • Complete flexibility

    Advance reader copies, front and backlist reprints, and short and long runs when you need them.

  • Fulfillment & distribution

    Get your books to market quickly and dependably with direct shipment to your customers.

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