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Customer Care Specialist

This role is ideal for an individual who strives to satisfy customers. The Customer Care Specialist is the point of contact for both pre and post sales external customer care needs.

Required Skills & Experience:

  • Previous customer service experience in print/book manufacturing is a must.
  • Experience in estimating or pricing, preferred.
  • Diploma or degree in Business Administration, Graphic Communications Management, or related field of study.
  • Bilingual in French/English an asset.
  • Previous print manufacturing experience is an asset.
  • Customer service focus.
  • Strong interpersonal, verbal and written communication skills.
  • Organized and detail oriented.
  • Able to prioritize and juggle multiple tasks.
  • Positive attitude and team player mindset.

Key Responsibilities:

  • Internally, the Customer Care Specialist will support the Sales team with administrative tasks
  • Support business planning including CRM maintenance, quote creation, system data entry and inventory management
  • Act as a first line responder when any pre or post sale customer care issues arise
  • Generate quotes for Account Executives.

Please submit your cover letter and resume to noting the job title. Only those selected for interview consideration will be contacted. Marquis encourages applications from all qualified candidates. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, should you require accommodation in the interview and selection process please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. Check us out at !

Apply Now!

If you have what it takes to succeed in the print publishing industry, apply today.

So what’s in it for you?

  • Competitive compensation
  • Growth and professional development
  • Work/life balance
  • An opportunity to make a real difference in the evolution of publishing
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